Technical training doesn't have to be a boring, stressful experience for the learner or the trainer! Getting the learners motivated and involved is the key to increasing comprehension and making the learning "stick" once class is over. If you train in computers and company systems/procedures, you know that one of the most challenging aspects is to get and keep the learners' attention. In this interactive 1 day workshop, you'll address this concern and have the opportunity to practice creative techniques to introduce, present, review and conclude training classes. You'll gain practical tips you can incorporate into your own computer classes. In addition, you'll learn strategies to improve the success of your training programs and ensure that training does make a difference!

	To ensure that this course meets your job needs, you will receive the Pre-Screening Questionnaire once you register, along with confirmation materials prior to training. You'll have the opportunity to describe your training environment and identify challenging training scenarios. These scenarios will then be incorporated into case studies for class discussion.
What Your Training Peers Have Said About This Workshop... "This workshop gave me valuable tips and insights to handle diverse learners at different skill and experience levels." "I've learned practical training techniques that I can immediately apply to my own computer training classes." "I can't wait to try the ice breakers and analogies in my next class." "This workshop met my needs. The discussion of training challenges and solutions with the other computer trainers was definitely a plus!"

Susan Boyd has been in the training and computer education field since 1976. Prior to forming her own company, Susan spent seven years managing strategic projects, course development and instructor quality for a national computer training company. She also spent five years managing MIS Human Resources and the End-User Computer Training Program for a service management company, and two years implementing applications systems training for a transportation company. She graduated with honors from West Chester University and has a B.S. and a M.Ed. degree in Education. Susan has recently been nominated for membership in the International Who’s Who in Information Technology.

Susan was one of the founders of TEMPO, a Philadelphia based computer training group.  She is a frequent speaker at national and regional training conferences and has presented at: Technology Performance Management, Gartner Audio Conferences, Computer Training & Support, Data Training and the Best of America conferences. Her articles have appeared in Technical Training, Inside Technology Training, Technology for Learning, MicroComputer Trainer, Creative Training Newsletter and other training journals. She has also published Accelerate Computer Learning With Analogies, a book for trainers that contains over 700 analogies for computer concepts, as well as reproducible illustrations for transparencies.

Published Articles:

Maslow's Hierachy of Names, Inside Technology Training 05/00
"Training for Software Rollouts - The Definitive Guide to Developing and Implementing Software Training Programs",Charles H. Trepper, McGraw-Hill, 2000. Several of Susan's checklists are referenced in the Tip for the Trainer chapter.
"A Little Help from Friends - Peer Learning in a Classroom," Inside Technology Training 03/99
"Breathing Life into Safety Training Sessions," ASTD's Technical Training , 3/99
"20 Computer Analogies to Accelerate Learning" chapter in the 1999 Training & Performance SourceBook (McGraw-Hill) , 02/99
"Training is Not like Pantyhose," Small Business Computing (interview) , 02/99
"Laptop, Sweet Laptop", Inside Technology Training (interview) 02/99
"Six Ways to Start Thinking Outside of the Box," Philly Tech 11/98
"Info-Line Booklet: Job-Oriented CBT," ASTD , 10/98
"Analogies: How to Decipher Material Safety Data Sheets," Industrial Safety & Hygiene, 10/98
"ViewPoint Column: Dancing from the Back Row, " Training Magazine 9/98
"Go Ahead. Make Me Learn, " Training Magazine 8/98 (interview)
"Ideal Class Size for Computer Training, " Training Directors' Forum 8/98
"Tech is Like a River: You Can Bridge it With Analogy," Technology for Learning . 6/98
"Jump-Start Your Creativity: Stepping Out of the Box," IT Performance Improvement 8/98
"Tech is Like a River: You Can Bridge it with Analogy," Technology for Learning. 6/98
"Ten Commandments for Trainers & Learners," Inside Technology Training . 5/98
"Ten Ways to Break the Ice " Technical Training . 5/98
"Beyond the Smile Sheets: Evaluating Before, During, and After Training," Technology for Learning . 4/98
"Teach Them What they Need and Skip the Rest," Technology for Learning . 1/98
"10 Ways to Make Training Stick," ASTD’s Technical Training. 8/97
"Motivate Learners and Maximize Learning," End-User Computing Management -Auerbach. 8/94
"20 Sure-Fire Ways to Get Them Back from Break," Managing End-User Computing. 1/93
"Training the Tortoise & the Hare: Getting to the Finish Line," Assist Journal. 6/92
"Teaching Through Analogies," Data Training. 6/92
"Your Worst Training Nightmare," Data Training. 8/91
"Eight Steps to Aggressive User Training," Data Training. 6/90
"What You Get Out Depends on What You Put In,"Managing End-User Computing. 5/89
"Selecting a PC Training Vendor: You Get What You Pay For," Data Training. 6/86"
The Class in Context: Responsibilities Before, During & After Training," Data Training. 4/86

About Susan Boyd Associates (215-886-2669)

Susan Boyd Associates is experienced in designing and managing computer training programs that are customized to your specific needs. We specialize in training program planning, needs analysis, project management, follow-up evaluation, and course development and training tailored to job needs.

Registration:  Class can be scheduled on-site as well for a fee of $1500 for up to 10 participants, with an additional $50 charge each for additional participants.