President of Susan Boyd Associates, a consulting company specializing in computer training program management, needs analysis, course development, and instructional techniques. 

Extensive experience in designing and delivering training programs for proprietary software programs custom designed for the client's information needs. Specialize in creating job-oriented training programs for such diverse groups that include sales representatives, executives, office professionals, newspaper staff, financial staff, market analysts and customer service representatives.

Is a nationally renowned conference speaker at major training conferences including: Training Solutions, TechLearn, ITTC, Technology Performance Management, Gartner Audio-Conferences, and Computer Training & Support Conference.

Frequent contributor to training publications including: ASTD Technical Training, Training Magazine, Inside Technology Training, Technology for Learning, IT Training Today, Trainer Director's Forum, and IT Performance Improvement

Published Accelerate Computer Learning With Analogies, a book for trainers that contains over 700 analogies for computer concepts, as well as reproducible illustrations.

Member of the International Who’s Who in Information Technology and listed in their 1998 Directory. 

Founding member and past President of TEMPO, a Philadelphia based computer training group - www.tempo-train.org

Has a B.S. and M.Ed. degree in Education from West Chester University.

10 Ways to Make e-Learning Stick, ASTD Learning Circuits, May 2002.

10 Lessons from Country Line Dancing, Managing Training & Development 01/01

The Never-Ending Story, OnLine Learning  10/2000  (author: Boyd)

Using Analogies to Support Learning,   SupportWeek 07/12/2000

 Tech Companies are Upgrading Employees,  Washington Post, 10/08/2000

"Training for Software Rollouts - The Definitive Guide to Developing and Implementing Software Training Programs",Charles H. Trepper, McGraw-Hill, 2000. Several of Susan's checklists are referenced in the Tip for the Trainer chapter.

 "A Little Help from Friends - Peer Learning in a Classroom, " Inside Technology Training. 03/99 

Breathing Life into Safety Training Sessions," ASTD's Technical Training . 3/99

"20 Computer Analogies to Accelerate Learning," 1999 Training & Performance SourceBook (McGraw Hill) . 02/99 

"Training is Not like Pantyhose, " Small Business Computing (interview) . 02/99 

"Laptop, Sweet Laptop," Inside Technology Training (interview) . 02/99 

"Six Ways to Start Thinking Outside of the Box," Philly Tech . 11/98 

"Info-Line Booklet: Job-Oriented CBT," ASTD . 10/98 

"Analogies: How to Decipher Material Safety Data Sheets," Industrial Safety & Hygiene. 10/98 

"ViewPoint Column: Dancing in the Back Row, " Training Magazine. 9/98 

"Go Ahead. Make Me Learn, " Training Magazine. 8/98 (interview) 

"Ideal Class Size for Computer Training, " Training Directors' Forum. 8/98 

"Jump-Start Your Creativity: Stepping Out of the Box, " IT Performance Improvement. 8/98 

"Tech is Like a River: You Can Bridge it With Analogy," Technology for Learning . 6/98

"Ten Commandments for Trainers & Learners," Inside Technology Training . 5/98

"Ten Ways to Break the Ice " Technical Training . 5/98

"Beyond the Smile Sheets: Evaluating Before, During, and After Training," Technology for Learning . 4/98

"Teach Them What they Need and Skip the Rest," Technology for Learning . 1/98

"10 Ways to Make Learning Stick," ASTD Technical Training 8/97

"Motivate Learners and Maximize Learning," End-User Computing Management. 8/94.

"20 Ways to Get Them Back from Break," Managing End-User Computing. 1/93

"How to Handle Break Time," Industrial Safety & Hygiene News. 12/92

"Accelerate Computer Learning With Analogies Book," Susan Boyd Associates. 9/92

"Putting a Shine on Dull Training Material," Industrial Safety & Hygiene News. 8/92

"Training the Tortoise & the Hare: Getting to the Finish Line," Assist Journal. 6/92

"Teaching Through Analogies," Data Training. 6/92

"Metaphors & Analogies that Make PC Concepts Stick," Micro Computer Trainer. 12/91

"Your Worst Training Nightmare," Data Training. 8/91

"Learner Motivation Exercise," Creative Training Techniques Newsletter. 4/91

"Eight Steps to Aggressive User Training," Data Training. 6/90

"What You Get Out Depends on What You Put In," Managing End-User Computing. 5/89

"Selecting a PC Training Vendor: You Get What You Pay For," Data Training. 6/86

"The Class in Context: Responsibilities Before, During & After," Data Training. 4/86